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Terms & Conditions

We encourage you to carefully review and agree to all our terms and conditions before making your reservation.

Reservations must be secured with an advance deposit* at the time of the booking. The amount of the deposit will be the total room & tax for entire length of stay.

Property and Cancellation Policies

  • Partial Deposit Refund: If you cancel less than 14 days before arrival, 80% of the deposit (room and tax) will be refunded.
  • Cancellation Within 13 Days: If you cancel within 13 days before arrival, you will receive a 50% refund of your total deposit.
  • Special Cancellation Policy: This cancellation policy does not apply during peak periods such as Easter Week (dates vary annually) and the End of Year (December 25 to January 5). For cancellations during these periods, the entire deposit will be forfeited.

All bookings include complimentary breakfast and airport transfers.

All rates are based on double occupancy.

Check-In/Check-Out Policies
Check-Out Time: 8:00 AM to 11:00 AM
Check-In Time: 3:00 PM to 5:00 PM

Room Capacity
Cabana: Add $15 for a 3rd person (maximum of 3 persons)
Deluxe: Maximum of 2 persons
Standard: Maximum of 2 persons

Beds
All rooms feature either one King or Queen bed.
Rollaway Bed: Available upon request and subject to availability. Please contact the hotel directly.

Children: Children 3 years and under stay for free.

Taxes
Federal Sales (IVA) Tax: 15%

Length of Stay (LOS)

  • Easter Week 2025: Minimum 2 nights (dates vary annually)
    Shoulder Season End 2025: Minimum 1 night (April 16, 2025 to April 30, 2025)
  • Low Season 2025: Minimum 1 night (May 1, 2025 to December 20, 2026)
  • End of Year 2024-25: Minimum 2 nights (December 25, 2024 to January 5, 2025)
  • Shoulder Season 2025: Minimum 1 night (January 11, 2025 to March 31, 2025)

*Reservation through Booking.com
If you are making a reservation through Booking.com, please provide the email address associated with your credit card statement. This is necessary for processing your deposit.

Nicaraguan banks require us to input your email address linked to your credit card statement to authenticate and process your deposit. The banks use an extended Address Verification System (AVS) to verify the contact information of the cardholder, including the billing address, telephone number, and email address. Booking.com does not provide us with your actual email address, which we need for this verification process.